Q: Does Mark’s / L’Équipeur price match?
A: At Mark’s/L’Équipeur, we constantly strive to offer competitive prices in the market. Prior to purchase, if you find an item available for sale at a lower advertised price by our competitors; or within 30 days of your purchase, if you find your item advertised at a lower price by our competitors (or at our store) we will gladly match that price.
Conditions*: Present your original receipt along with proof that the item is being advertised at a lower price. The price must be verifiable by our employees, must be in Canadian currency, and must be sold by an authorized retailer located in Canada (internet offers do not apply). The advertised item must be the same brand and model and be available for immediate purchase. This policy does NOT apply to demo products, advertising errors or misprints, rebates, coupons, free or combined offers (i.e. gift with purchase), limited time offers (i.e. grand opening sales), close-outs, or liquidation items. Your credit will be in the same form of payment as the original purchase.
The conditions of our Price Match Policy may be modified without notice.
Q: How do Spend & Get offers work?
A: During a Spend & Get offer period, a purchase needs to be made that is on or above the qualifying amount required. Qualifying amount is based on subtotal before taxes and after discounts applied. It excludes the purchase of gift cards and previous purchase. Online orders that qualify, will receive a promo code via email, approximately 2 weeks after qualifying purchase is made. The promo code will be valid during the redemption period.
Q: How do BOGO 50% offers work?
A: When you purchase two BOGO (Buy One, Get One) eligible items, the second item must be of equal or lesser value. If qualifying items are purchased in even-numbered multiples, the lowest priced items in the cart will receive the discount.
Q. Why is my account login information no longer working?
A. We have moved to a new website platform to better serve our customers. Please register a new account to save your billing address and multiple shipping addresses.
Q. Why did I receive more than one order confirmation and shipping notification?
A. You will receive an initial email confirmation that your order has been submitted, with the amount of your order, any shipping, promotions, applicable taxes and total amount. When your order has been shipped you will receive a confirmation email. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.
If you used a credit card for your method of payment it will be pre-authorized at the time the order is placed and charged when the items are shipped, if items are shipped separately you may see separate charges.
Q. I realized that I made a mistake after placing my order - can you change it for me?
A. We regret that we are unable to change orders after they have been submitted. We have a 100% satisfaction guarantee, so if you're not satisfied with your product once you receive it, you may visit any Mark’s / L’Equipeur store or mail your product back to us for refund. For full details of our return policy, please visit Return Policy.
Q. I forgot to add an item to my order. Can you add it for me?
A. We are unable to add items to orders after they have been placed. However, you can simply place another order with your missing item.
Q. Can I cancel my order?
A. We are unable to cancel orders after they have been submitted. We have a 100% satisfaction guarantee, so if you're not satisfied with your product once you receive it, you may visit any Mark’s / L’Equipeur store or mail your product back to us for refund. For full details of our return policy, please visit Return Policy.
Q. What is your method of shipping?
A. To ensure your order is delivered safely and directly to you a shipping carrier is automatically determined by Mark’s/L’Equipeur. If your shipment has a value of less than $200 and does not require a signature, the courier may 'safe drop' the parcel on the doorstep. If the parcel value exceeds $200 and/or requires a signature and there is no one available to receive it, a notice card with pick-up details on how to collect your order will be left. Parcel pick-up details will vary depending on shipping carrier.
Q. I am experiencing problems with the website.
A. Please re-start your browser. If this does not resolve your problem, please call Customer Service at 1-800-663-6275 and be prepared with the following information: operating system (i.e. Windows 7, etc.) and browser type (Internet Explorer, Google Chrome, etc.)
Q. I registered my email address previously, but I can't remember my password.
A. Please call web services at 1-800-663-6275 and we will reset your password for you.
Q. What time are your sale prices in effect?
A. Our sale prices typically start at 8:00am EST on the first day of the promotion, and end at 11:59pm EST on the last day of the promotion however these times may vary.
Q: Looking for our GST or QST numbers?
A: Both numbers provided below are for Mark’s Work Warehouse Ltd. and L’Equipeur:
GST number: 10353 1919 RT0001
QST number: 10024 77757 TQ0001