FAQ

PRICING AND PROMOTION      

Q: Does Mark’s / L’Équipeur price match?            

A: At Mark’s/L’Équipeur, we constantly strive to offer competitive prices in the market. Prior to purchase, if you find an item available for sale at a lower advertised price by our competitors; or within 30 days of your purchase, if you find your item advertised at a lower price by our competitors (or at our store) we will gladly match that price.

Conditions*: Present your original receipt along with proof that the item is being advertised at a lower price. The price must be verifiable by our employees, must be in Canadian currency, and must be sold by an authorized retailer located in Canada (internet offers do not apply). The advertised item must be the same brand and model and be available for immediate purchase. This policy does NOT apply to demo products, advertising errors or misprints, rebates, coupons, free or combined offers (i.e. gift with purchase), limited time offers (i.e. grand opening sales), close-outs, or liquidation items. Your credit will be in the same form of payment as the original purchase. The conditions of our Price Match Policy may be modified without notice.          

Q: How do Spend & Get offers work?     

A: During a Spend & Get offer period, a purchase needs to be made that is on or above the qualifying amount required.  Qualifying amount is based on subtotal before taxes and after discounts applied.  It excludes the purchase of gift cards and previous purchase.  Online orders that qualify, will receive a promo code via email, approximately 2 weeks after qualifying purchase is made.  The promo code will be valid during the redemption period.

Q: How do BOGO 50% offers work?         

A:  When you purchase two BOGO (Buy One, Get One) eligible items, the second item must be of equal or lesser value. If qualifying items are purchased in even-numbered multiples, the lowest priced items in the cart will receive the discount.

Q: Why can’t I redeem my coupon code online or in-store?          

A: Certain coupon codes are built for an online only redemption and are only able to be redeemed through marks.com / lequipeur.com. Coupon codes that are not working on the website have potentially expired and are no longer valid for redemption. To stay in the loop on current promotions, sign up for email subscriptions to receive exclusive online only offers.

Q. What time are your sale prices in effect?        

A:  Our sale prices typically start at 8:00am EST on the first day of the promotion, and end at 11:59pm EST on the last day of the promotion however these times may vary.             

ORDERS   

Changes and cancellations:

Q: I realized that I made a mistake after placing my order - can you change it for me?      

A:  We regret that we are unable to change orders after they have been submitted. We have a 100% satisfaction guarantee, so if you're not satisfied with your product once you receive it, you may visit any Mark’s / L’Equipeur store or mail your product back to us for refund. For full details of our return policy, please CLICK HERE.

Q: I forgot to add an item to my order. Can you add it for me?   

A: We are unable to add items to orders after they have been placed. However, you can simply place another order with your missing item.

Q: Can I cancel my order?            

A: Our system is designed to process and ship orders immediately however you may have a small window of time to cancel your order via the following methods: 

  • Click on the 'Cancel Order' button on the order confirmation page that is displayed immediately after you place an order
  • Click on the 'Order Status' link on your confirmation email
  • Call our Customer Service team immediately at: 1-866-339-1626

We have a 100% satisfaction guarantee, so if you're not satisfied with your product once you receive it, you may visit any Mark’s / L’Equipeur store or mail your product back to us for refund. For full details of our return policy, please CLICK HERE.

Q: How do I check the status of an order I have placed?

A:  As soon as your order is shipped, you will receive an update email with a tracking number that will enable you to track your order online. If you are a registered customer, you may also track your order online via the "My Account" page located in the ORDER HISTORY section. If you do not receive your goods within 10 business days, please contact us by marks.customer.service@canadiantire.ca or 1-866-339-1626

POST DELIVERY

Q: What is your online return policy?

A:  CLICK HERE for return policy information

Q:  What should I do if my items arrive damaged or defective?   

A:  If you receive an item that is damaged or defective upon arrival, please call our Online Customer Service Department immediately at: 1-866-339-1626 . It is important that you contact us before returning the item, so that we may assist you with return shipping charges. If you don't contact us prior to shipping the item back to us, you are responsible for all return shipping charges.

Q:  What should I do if I received the wrong item?

A:  If we shipped you the wrong item, please contact our Online Customer Service Department at : 1-866-339-1626 . It is important that you contact us before returning your item, so that we may assist you with return shipping charges. If you do not contact us prior to shipping the item back to us, you are responsible for all return shipping charges.

BILLING

Q: Why did I receive more than one order confirmation and shipping notification?            

A: You will receive an initial email confirmation that your order has been submitted, with the amount of your order, any shipping, promotions, applicable taxes and total amount. When your order has been shipped you will receive a confirmation email. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.

If you used a credit card for your method of payment it will be pre-authorized at the time the order is placed and charged when the items are shipped, if items are shipped separately you will see separate charges.

Q: What methods of payment do you accept? 

  • MasterCard / Masterpass
  • Visa.         
  • American Express
  • Visa/MasterCard Debit
  • PayPal
  • Mark’s/ L'Équipeur Gift Cards CLICK HERE

SHIPPING AND DELIVERY    

Q: What is your method of shipping?     

A: To ensure your order is delivered safely and directly to you a shipping carrier is automatically determined by Mark’s/L’Equipeur.

If your shipment has a value of less than $200 and does not require a signature, the courier may 'safe drop' the parcel on the doorstep. If the parcel value exceeds $200 and/or requires a signature and there is no one available to receive it, a notice card with pick-up details on how to collect your order will be left. Parcel pick-up details will vary depending on shipping carrier.

Q: What are your shipping fees?               

A:  Orders will be charged a standard shipping charge of $7.50 plus applicable taxes. We will not charge you taxes on Gift Cards.

Q: When will my order be delivered?     

A:  At Mark's & L'Équipeur, our goal is to have your order delivered within 4-8 business days (remote locations may take longer).

Q: How can I track my order?     

A:  As soon as your order is shipped, you will receive an update email with the tracking number that will enable you to track your order online. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.

RETURNS

Q. What is your return policy?         

A. CLICK HERE for return policy

Q:  When will my order be ready for pickup in-store?

A:  It takes approximately 4-8 business days for orders to be processed and ready for pick-up. You will receive an email notification when your order is ready. If you do not receive your pickup notification within 10 business days, please contact us at marks.customer.service@canadiantire.ca or 1-866-339-1626

ACCOUNT LOGIN     

Q: Why is my account login information no longer working?        

A: We have moved to a new website platform to better serve our customers and you can now login with your Canadian Tire Triangle ID.

First time logging in?

  • Use your existing Triangle or Canadian Tire ID
  • Already have a Mark's account? Get started by creating a new password

CLICK HERE to either login, register a new account, or change your password. 

Q: I registered my email address previously, but I can't remember my password.

A: Please click on "Forgot Password" on the sign in page located here: CLICK HERE

GENERAL

Q: What are your GST or QST numbers?              

A: Both numbers provided below are for Mark’s Work Warehouse Ltd. and L’Equipeur:

GST number: 10353 1919 RT0001

QST number: 10024 77757 TQ0001