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Returns

Return Policy

Please return your unused, unworn or Manufacturer defective item within 100 days, with your original receipt for a full refund (minus the shipping charge).

  • All returns without a receipt will be credited to a store merchandise card, at the lowest system price in the last 14 months.
  • All returns with a gift receipt will be credited to a merchandise card at the price paid on the gift receipt.
  • Shipping charges for online orders can not be refunded.
  • Jumpstart donations will not be refunded. 
  • Refunds will be in the same form of payment originally used for the purchase. If PayPal is used for payment, the item(s) may be returned to our Marks retail store locations to receive a refund. PayPal returns at our Marks store locations will credit a debit or credit card.
  • Excludes select online Clearance items noted as "Final Sale" which will not be refunded.

OUR SWIMWEAR RETURN POLICY
Women’s swimsuit returns must have the original tags and hygienic liner still attached and be in sellable condition

OUR MASK RETURN POLICY
All masks and face covering sales are final

*Terms and conditions apply.

Terms and conditions

100-Day Boot Guarantee: We expect your boots to do the job they've been designed to do. Flawlessly. However, if at any time during the first 100 days after purchasing them you experience a manufacturer defect, we want to know about it. Simply bring them and your original receipt into any Mark's store and we will replace them. Refunds and exchanges cannot be processed after 100 days.

Returning An Online order:

Returns of online ordered products purchased on Marks.com will be accepted at Mark's stores across Canada. If this is not convenient for you we offer a self serve option to return your merchandise: 

  • If your order arrived in a single delivery (one box or bag), CLICK HERE to launch the self serve returns tool hosted by Narvar

OR

  • If your order arrived in multiple deliveries or if your prefer assistance, please contact Customer Service.

Damaged Or Defective Item

If you receive an item that is damaged or defective upon arrival, please contact our Online Customer Service Department immediately, or call 1-866-339-1626. It is important that you contact us before returning the item, so that we may assist you with return shipping charges. If you don't contact us prior to shipping the item back to us, you are responsible for all return shipping charges.

Wrong Item, Colour Or Size

If we shipped you the wrong item, please contact our Online Customer Service Department or call 1-866-339-1626. It is important that you contact us before returning your item, so that we may assist you with return shipping charges. If you do not contact us prior to shipping the item back to us, you are responsible for all return shipping charges.

Product Warranties

Many of the items that are sold on Marks.com come with a manufacturer's product warranty. For additional information on the product warranty for a specific product, please contact our Retail Customer Service Department.