Please return your unused, unworn or Manufacturer defective item within 100 days, with your original receipt for a full refund (minus the shipping charge).
OUR SWIMWEAR RETURN POLICY
Women’s swimsuit returns must have the original tags and hygienic liner still attached and be in sellable condition
OUR MASK RETURN POLICY
All masks and face covering sales are final
*Terms and conditions apply.
Terms and conditions
100-Day Boot Guarantee: We expect your boots to do the job they've been designed to do. Flawlessly. However, if at any time during the first 100 days after purchasing them you experience a manufacturer defect, we want to know about it. Simply bring them and your original receipt into any Mark's store and we will replace them. Refunds and exchanges cannot be processed after 100 days.
Returning An Online order:
Returns of online ordered products purchased on Marks.com will be accepted at Mark's stores across Canada. If this is not convenient for you we offer a self serve option to return your merchandise:
If you receive an item that is damaged or defective upon arrival, please contact our Online Customer Service Department immediately, or call 1-866-339-1626. It is important that you contact us before returning the item, so that we may assist you with return shipping charges. If you don't contact us prior to shipping the item back to us, you are responsible for all return shipping charges.
If we shipped you the wrong item, please contact our Online Customer Service Department or call 1-866-339-1626. It is important that you contact us before returning your item, so that we may assist you with return shipping charges. If you do not contact us prior to shipping the item back to us, you are responsible for all return shipping charges.
Many of the items that are sold on Marks.com come with a manufacturer's product warranty. For additional information on the product warranty for a specific product, please contact our Retail Customer Service Department.