At Mark's & L'Équipeur, our goal is to have your order delivered within 4-8 days (remote locations may take longer).
We accept the following methods of payment:
· American Express
· Visa/MasterCard Debit
· Mark’s/ L'Équipeur Gift Cards
Once your order is placed on-line you will be emailed an initial email notice about your order (sub-total, promotions, discounts, shipping fee and taxes) and the total charged to your method of payment.
Credit cards are pre-authorized with the purchase amount at the time the order is placed and the card is fully charged when items are shipped. If you have also used a Mark's or L'Équipeur Gift Card, the total amount will be reflected in the balance charged to your credit card. This information will be sent to the email address you provided to us in your order, so please ensure you provide us with the correct information.
You will receive an email confirmation with the order number associated with your order, you will need this number to inquire about your order if you are a registered customer (so that you can track your order online) or when/if you call customer service about your order.
As soon as your order is shipped, you will receive an update email with the tracking number that will enable you to track your order online.
Your order will arrive with a Packing List. Do not throw this out, since this is the receipt Mark's requires for you to exchange or refund your order.
If you do not receive your goods within 10 business days, please contact us at email@example.com or 1-800-663-6275.