Levi's Women's Snowflake Cardigan

Hi Loyal Levi's Fan, Thank you for taking the time to share your feedback. We're truly sorry to hear that this item did not meet your expectations. We know how disappointing it can be when a product doesn't deliver the quality you've come to expect from Levi's. We take great pride in our products, and experiences like yours are not what we want for our customers. We genuinely appreciate you bringing this to our attention so we can continue improving. Your comments will be shared with our quality and product teams for review. If there's anything further we can assist you with, please contact our Customer Care team at 1-800-USA-LEVI (1-800-872-5384). Thank you for giving us the opportunity to learn from your experience. Levi's US Customer Service

Hi Loyal Levi’s Fan, We appreciate you reaching out to us. We understand that even the smallest details can make a big difference in the way our products look, fit, and feel. Whether it's a variation in fabric treatment, finishing, or composition, we strive to maintain the highest level of consistency across all our products. We also understand that accurately representing our products is crucial, and we take great care to ensure that our photos showcase the true colors and details of each item. However, variations in lighting and other factors can sometimes impact the appearance of our products. We appreciate your feedback and will certainly take note of your concerns. If you have any further questions or feedback, please don't hesitate to reach out to us again. Also, just so you know, we have a 30 day Return policy**. If you have any questions, please feel free to visit our Help Center for more information. And hey, if you're not already a Red TabTM Member, sign up here to enjoy free shipping and returns. Marion, Levi's Customer Support. Levi's US Customer Service