Gift card FAQ

  • Where can I use the physical Mark’s/L’Equipeur gift cards? How do I redeem them?

Gift cards purchased in store will now be valid both in store and online at Marks.com/Lequipeur.com. Gift cards can be redeemed online during the payment stage of checkout. The gift card number and PIN number (located on the back of the card) can be used to redeem the amount on the card as payment. Gift cards that do not have a PIN number on the back or gift cards without a PIN number cannot be redeemed online. If you wish to redeem one of these gift cards for an online purchase please visit us in store to exchange your card. If you are unable to visit us in store please contact our customer service team for further instructions at 1-866-339-1626 and select option #2 (customer service).

  • What happens when I return something I paid for with a gift card?

If a gift card was used for payment and you return an item to our store the refund will be in the form of a Mark’s/L’Equipeur gift card. Note: Any item that is assembled and/or not within its original product packaging with all paperwork, parts and accessories must be returned to a Mark’s/L’Equipeur retail store location. Credit will then be issued at the discretion of store management in the form of a Mark’s/L’Equipeur Retail Store Merchandise Card. A Mark’s/L’Equipeur Retail Store Merchandise Card acts like a gift card and can be redeemed online and in-store.

  • What if my gift card does not have enough money on it for my purchase?

You can use the gift card as a partial payment for your order in store or online. The remaining purchase balance will need to be paid for using an additional method of payment. Forms of payment that can be used online are PayPal, credit card, Visa/MasterCard Debit or another Mark’s/L’Equipeur gift card. In-store payment options include cash, credit card, debit, or another Mark’s/L’Equipeur gift card.

  • What if my gift card had money left on it after my purchase?

If the amount of your gift card is MORE than the total order amount the remaining balance will be stored on your gift card for future use.

  • Can my gift card expire?

No, your gift cards do not have an expiry date.

  • Is there anything else I should know about gift cards?

A maximum of 2 gift cards can be redeemed online in one transaction.

Gift cards are non-transferable, non-refundable and are not redeemable for cash except as required by law.

We cannot replace lost or stolen gift cards.

We do not charge sales tax on the purchase of gift cards; however, items paid for with a gift card will be charged applicable sales tax.

If you have any additional questions please contact our Customer Service team at 1-866-339-1626 and select option #2 (customer service).